Cancellation & Refund Policy

At Bites of Kerala, customer satisfaction is our priority. Please review our cancellation and refund policy below.

1. Cancellation

   • Orders can be canceled within 2 hours of placing them.
   • To cancel, email us at [email address] or call [phone number] with your order details.
   • Once shipped, orders cannot be canceled.

2. Refunds

   • Refunds are applicable only for:
     • Damaged or defective products upon delivery.
     • Incorrect items received.
   • To request a refund, email us with order details and product images within 24 hours of delivery.

3. Refund Process

   • Approved refunds will be processed within 7-10 business days.
   • Refunds will be credited to the original payment method.

4. Exclusions

   • We do not offer refunds for change of mind or taste preference.
   • Opened or used food products are non-refundable.

For refund requests, contact us at [email address].