Cancellation & Refund Policy
At Bites of Kerala, customer satisfaction is our priority. Please review our cancellation and refund policy below.
-
Cancellation
- Orders can be canceled within 2 hours of placing them.
- To cancel, email us at [email address] or call [phone number] with your order details.
- Once shipped, orders cannot be canceled.
-
Refunds
- Refunds are applicable only for:
- Damaged or defective products upon delivery.
- Incorrect items received.
- To request a refund, email us with order details and product images within 24 hours of delivery.
- Refunds are applicable only for:
-
Refund Process
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
-
Exclusions
- We do not offer refunds for change of mind or taste preference.
- Opened or used food products are non-refundable.
For refund requests, contact us at [email address].