Cancellation & Refund Policy

At Bites of Kerala, customer satisfaction is our priority. Please review our cancellation and refund policy below.

  1. Cancellation

    • Orders can be canceled within 2 hours of placing them.
    • To cancel, email us at [email address] or call [phone number] with your order details.
    • Once shipped, orders cannot be canceled.
  2. Refunds

    • Refunds are applicable only for:
      • Damaged or defective products upon delivery.
      • Incorrect items received.
    • To request a refund, email us with order details and product images within 24 hours of delivery.
  3. Refund Process

    • Approved refunds will be processed within 7-10 business days.
    • Refunds will be credited to the original payment method.
  4. Exclusions

    • We do not offer refunds for change of mind or taste preference.
    • Opened or used food products are non-refundable.

For refund requests, contact us at [email address].